0431 797 017  ·  Mon–Fri 8:30am – 5pm sharon@boutiquecaring.com.au
Making Compliance Easy For Your NDIS Provider Business

Do more billable hours, with less admin.

At Boutique Caring, we support unregistered NDIS providers deliver services. We'll take care of all your NDIS compliance and billing for you — clear fees, fast payouts, and no client capture give you time back and fewer headaches.

Start Within a Week → Call Sharon — 0431 797 017
12% flat fee Payouts in ~24 hours No minimum invoice You keep your clients
Registered NDIS Provider
The Boutique Caring family team — Kevin, Sharon and Felicity Marshall
Payout sent~24 hrs after funds land
now
✓
Compliance up to dateReminders before anything expires
2m ago

Working alongside people & services who share our values

Empirico — Independent Behaviour Support Bloom Support Network Bounce Back Co Therapeutic Services Beyond Disability Empowerment
12%One flat fee — no tiers, add-ons or minimums
~24 hrsPayouts after funds land from the NDIA or plan manager
72 hrsOur fastest onboarding — most providers start within a week
$5 : $1Value back for every dollar you spend with us
Kevin Marshall, Operations & Accounts at Boutique Caring
Get To Know Us

You want to spend time with clients, not forms.

NDIS admin can swallow your day. Boutique Caring helps unregistered NDIS providers stay compliant and get paid — while you keep control of your business decisions and client relationships.

Boutique Caring is here to assist YOU — and we understand that YOU are a person, not a number.

  • You keep your clients, your brand, and your choices — we don't move your clients onto our systems.
  • Send invoices in your existing format — claims lodging, tracking and follow-up are done for you.
  • Clean remittances and clear communication on timing and invoicing.
  • Australia-wide support by phone and email, with secure file sharing and a checklist-based setup.
How We Help

Services that keep your business moving

Admin shouldn't swallow your week. We run the back office so you can stay with clients and keep control of your book and your time.

Invoicing & Payment Handling

Send invoices to the accounts inbox — tracking and payouts are done for you, with payouts arriving in around 24 hours.

NDIA & Plan Manager Calls

Skip the hold music and let us chase up any issues. Simple notes, clear next steps — calls you don't have to make.

Compliance & Policy Support

Worker screening, service agreements, and policy updates are monitored and kept current. You get reminders before anything expires.

No Audit Stress

Audits and rule changes are managed by Boutique Caring — audit ready, all year round, with no audit fees charged to providers.

Access to Support Coordination

Talk to reliable support coordinators (up to Level 3) without the risk of losing clients — no transfers, no risk.

A Simple Way To Keep Skills Fresh

Core training helps teams stay safe and consistent — short, plain-English modules that fit around work and real life.

From First Call To First Payout

You can start within a week.

Quick Call

A short chat about your business and what you need help with.

Info Pack & Agreement

Clear, straightforward paperwork — most providers start within one week of sharing documents.

Set-Up & Consent

Third-party consent for NDIA and plan manager communications, with a checklist-based setup.

Start Billing

Send your first invoices to the accounts inbox — micro bills welcome, no minimums.

Get Paid

Payouts arrive to you in around 24 hours after funds land, with clean remittances for reconciliation.

Boutique Caring clinical team member in scrubs
Is This For You?

Hourly-rate providers gain the most

Boutique Caring works best for providers billing by the hour who want the back office handled.

Behaviour Support Practitioners

Behaviour Support Practitioners

Allied Health Teams

Allied Health Teams — Psychology, Speech, OT, Physio

Independent Support Workers

Independent Support Workers

SIL and Accommodation Providers

SIL & All Accommodation Providers

Compliance & Standards

Ensure compliance with legislative and regulatory requirements

Boutique Caring values partnerships built on trust, professionalism, and shared responsibility. We work with providers who are committed to delivering services in accordance with NDIS requirements and industry best practice. Clear and consistent standards create confidence, promote quality, and support the success of both participants and providers. We would like our partners to feel valued and important.

Delivering services in accordance with NDIS expectations

We work alongside providers who share our commitment to integrity, quality, and professional excellence. By maintaining consistent standards and strong governance, we create better outcomes for participants and stronger businesses for our partners.

Consent And Privacy

Client details are need-to-know only, stored securely, with logged and reviewed access and current, readable consent forms.

No Transfers, No Risk

Client relationships and goodwill remain yours. Contracts and files keep your name — no ABN transfers occur, ever.

"Emails sent in business hours receive a reply within 24 hours."

Our Team

The people in your corner

A family-run team that answers the phone, knows your name, and keeps your back office moving.

Sharon Marshall — Director & Founder

Sharon Marshall

Director & Founder

Sharon brings many years of experience in nursing, psychology, counselling, and support coordination. She is committed to ensuring services, documentation, and consent processes align with NDIS requirements and best-practice standards. With a practical and supportive approach, Sharon helps partners navigate compliance with confidence and keeps them informed of changes across the NDIS sector.

Kevin Marshall — Financial Operations Manager

Kevin Marshall

Financial Operations Manager

Kevin brings extensive business and financial management experience, supported by doctorate qualifications in International Business and Philosophy. He oversees invoicing, remittances, and financial systems, ensuring our partners benefit from transparent processes and reliable support. Working alongside Kevin is our dedicated Accounts Team, who assist with invoicing and financial administration to ensure a smooth and efficient experience for our partners.

Felicity Marshall — Clinical Support & Continuity

Felicity Marshall

Clinical Support & Continuity

Felicity is an Enrolled Nurse and is nearing completion of her Bachelor of Nursing. She supports clinical documentation, service continuity, and case coordination, helping ensure participants receive consistent, high-quality support. Her focus on clear communication, professional practice, and effective handovers helps maintain smooth service delivery for both participants and partners.

Rose — Compliance Specialist

Rose

Compliance Specialist

Rose specialises in compliance, quality assurance, and NDIS regulatory standards, keeping our partners aligned with current requirements and best practice. She provides clear guidance, maintains up-to-date documentation, and delivers timely regulatory updates so nothing is missed as the sector evolves. Her careful, detail-focused approach gives partners confidence that their obligations are managed and their standards consistently upheld.

Easy Training

A simple way to keep skills fresh

Short, plain-English training that fits around work and real life. Each module takes 10–20 minutes, progress saves automatically, and completion records are downloadable for audits. Access arrives by email invitation — no extra software needed. Included automatically for active Boutique Caring partners.

Visit the Online Training Hub →
Worker Screening Basics 10–20 min
Privacy, Consent, And Notes 10–20 min
Incident Basics And Reporting 10–20 min
Boundaries And Safe Practice 10–20 min
Working With The NDIS Pricing Rules 10–20 min
Self-Care For Support Work 10–20 min
★★★★★
"Professional, explains everything clearly, and is completely transparent."
— A Boutique Caring client of six years
What People Ask Most

Frequently asked questions

At Boutique Caring, we understand that timely payments are important. Once funds are received from the NDIA or a plan manager, payments are processed promptly and remittance advice is provided for your records. If delays occur outside of our control, we will keep you informed and provide updates throughout the process.

No. Small items are welcome. This helps during leave or when building back up. Short calls and quick visits still count. You do not need to hold invoices back to hit a threshold.

We believe strong partnerships are built on transparency, trust, and communication. Most providers start within one week of sharing documents. Our record is 72 hours.

Ready to do more billable hours?

Tell us a little about your business and what you need help with — a reply follows by the next business day. If it's urgent, just call.

We'll only use your details to respond to your enquiry.