Boutique Caring — Your NDIS Specialist

Kevin Marshall, Operations & Accounts at Boutique Caring

Get To Know Us

You want to spend time with clients, not forms.

NDIS admin can swallow your day. Boutique Caring helps unregistered NDIS providers stay compliant and get paid — while you keep control of your business decisions and client relationships.

Boutique Caring is here to assist YOU — and we understand that YOU are a person, not a number.

You keep your clients, your brand, and your choices — we don't move your clients onto our systems.
Send invoices in your existing format — claims lodging, tracking and follow-up are done for you.
Clean remittances and clear communication on timing and invoicing.
Australia-wide support by phone and email, with secure file sharing and a checklist-based setup.

How We Help

Services that keep your business moving

Admin shouldn't swallow your week. We run the back office so you can stay with clients and keep control of your book and your time.

Invoicing & Payment Handling

Send invoices to the accounts inbox — tracking and payouts are done for you, with payouts arriving in around 24 hours.

NDIA & Plan Manager Calls

Skip the hold music and let us chase up any issues. Simple notes, clear next steps — calls you don't have to make.

Compliance & Policy Support

Worker screening, service agreements, and policy updates are monitored and kept current. You get reminders before anything expires.

No Audit Stress

Audits and rule changes are managed by Boutique Caring — audit ready, all year round, with no audit fees charged to providers.

Access to Support Coordination

Talk to reliable support coordinators (up to Level 3) without the risk of losing clients — no transfers, no risk.

A Simple Way To Keep Skills Fresh

Core training helps teams stay safe and consistent — short, plain-English modules that fit around work and real life.

From First Call To First Payout

You can start within a week.

Quick Call

A short chat about your business and what you need help with.

Info Pack & Agreement

Clear, straightforward paperwork — most providers start within one week of sharing documents.

Set-Up & Consent

Third-party consent for NDIA and plan manager communications, with a checklist-based setup.

Start Billing

Send your first invoices to the accounts inbox — micro bills welcome, no minimums.

Get Paid

Payouts arrive to you in around 24 hours after funds land, with clean remittances for reconciliation.

Boutique Caring clinical team member in scrubs

Is This For You?

Hourly-rate providers gain the most

Boutique Caring works best for providers billing by the hour who want the back office handled.

Behaviour Support Practitioners

Allied Health Teams — Psychology, Speech, OT, Physio

Independent Support Workers

SIL & All Accommodation Providers

Doing The Right Thing

Committed to ethical practice

We only work with providers who are willing to work within NDIS rules and guidelines.

Following The Rules

Concerns are documented immediately. Non-allowable requests receive a written explanation — Boutique Caring will not allow anything outside the rules.

Consent And Privacy

Client details are need-to-know only, stored securely, with logged and reviewed access and current, readable consent forms.

No Transfers, No Risk

Client relationships and goodwill remain yours. Contracts and files keep your name — no ABN transfers occur, ever.

"Emails sent in business hours receive a reply within 24 hours."

Our Team

The people in your corner

A family-run team that answers the phone, knows your name, and keeps your back office moving.

Sharon Marshall

Clinical Lead

Nursing background, psychology studies and support coordination experience. Keeps consent, documentation and practice standards compliant — and updates processes when regulations change.

Kevin Marshall

Operations & Accounts

Finance and building experience. Manages fast payouts and simplified processes, with clean remittances and clear communication on timing and invoicing.

Felicity

Clinical Support & Continuity

Enrolled nurse pursuing RN registration. Manages case progression and coverage during workload spikes, with clear documentation and careful handovers.

Rose

Compliance Specialist

Expertise in compliance, quality assurance and NDIS regulatory standards. Provides guidance, updated documentation and timely regulatory updates.

Easy Training

A simple way to keep skills fresh

Short, plain-English training that fits around work and real life. Each module takes 10–20 minutes, progress saves automatically, and completion records are downloadable for audits. Access arrives by email invitation — no extra software needed. Included automatically for active Boutique Caring partners.

Visit the Online Training Hub →

Worker Screening Basics 10–20 min

Privacy, Consent, And Notes 10–20 min

Incident Basics And Reporting 10–20 min

Boundaries And Safe Practice 10–20 min

Working With The NDIS Pricing Rules 10–20 min

Self-Care For Support Work 10–20 min

What People Ask Most

Frequently asked questions

After funds land from the NDIA or the plan manager, payouts are made within 24 hours in most cases — with remittances provided for reconciliation.

No. Small items are welcome. This helps during leave or when building back up — micro bills? Sure, we can help.

Most providers start within one week of sharing documents. Our record is 72 hours.

Ready to do more billable hours?

A reply follows by the next business day. If anything is missing, you'll get a short list so nothing stalls. If it's urgent, call — if you prefer email, send a line and include the best time to call you back.

sharon@boutiquecaring.com.au 0431 797 017 Mon–Fri, 8:30am – 5pm · Australia-wide